The knowledge management officer will report to the firm’s knowledge manager and will play a key role within the central KM team. This role would be suitable for an experienced knowledge or information professional who is seeking to move to the next level of their career in a knowledge role. The individual will be joining at an exciting time as the team has a number of significant upgrade projects ongoing and in the pipeline and the individual will play a key role in helping to deliver these.
The central KM team, together with the firm’s central legal technology & innovation (“LT&I”) and information services teams, sits within the broader knowledge, innovation & legal technology group.
About the knowledge, innovation & legal technology group
As a firm, we are committed to ensuring that we are at the forefront of how new technologies, processes and solutions are utilised in a legal practice context. The work of the knowledge, innovation & legal technology group is broadly divided across three areas:
- The KM team - supports the effective management of the firm’s knowledge through the use of knowledge technologies and systems and by working closely with partners, Professional Support Lawyers and staff on knowledge sharing and collaboration initiatives.
- The LT&I team – is responsible for exploring and implementing innovative solutions across the firm, including in relation to artificial intelligence and data analytics, automated precedents and processes, legal process and project management, e-signing and proof-reading support.
- The information services team - is responsible for managing the firm’s hardcopy and online legal information resources, providing an enquiry service answering research enquiries and undertaking both legal and company research on behalf of fee earners.
About the role
The role is of key importance to the central KM team and involves the delivery of a broad range of work including:
- Supporting the growth in quality precedents and other know how uploaded to the firm’s central ‘know how’ database and building continued momentum in the visibility, use and effectiveness of the system’s tools across the firm’s legal practice areas.
- Establishing a role as day to day central point of contact for the professional support lawyers in the continued drive to optimise use of the firm’s knowledge systems in order to deliver accessible and high quality know how to the firm’s lawyers.
- Building strong working relationships with the firm’s professional support lawyers and working with them closely to answer day to day queries relating to adding know how to the firm’s know how database and optimising how this content is provisioned via the legal search engine.
- Helping the firm’s knowledge manager to liaise directly with the partners, professional support lawyers and staff providing regular updates on central KM team activities and projects.
- Actively contributing to a culture that values and leverages the firm’s knowledge by assisting with training, communications and attending face to face meetings to raise the profile of the KM team, promoting its services and encouraging contribution by the firm’s lawyers.
- Providing advice and support to lawyers and other users on how to use our technology solutions and platforms.
- Helping the firm’s knowledge manager to deliver periodic refresher training and new joiner induction to staff, lawyers and trainees on how to use the firm’s knowledge systems, including the intranet, by way of one-to-one, group or classroom-based sessions.
- Creating and keeping up-to-date user guides and training materials (including e-learning) on how to use the firm's knowledge systems.
- Managing day to day lateral hire new joiner set up and induction follow up processes.
- Working closely with the intranet’s content editors on a day to day basis to ensure they are posting, editing and tagging content correctly.
- Collaborating closely with the firm’s IT department to coordinate the testing and maintenance of the firm's knowledge systems, including the search engine, in particular when new features/functionality are added to these systems.
- Coordinating the regular running of statistical usage reports and analysis of the firm’s knowledge systems by the team’s knowledge & legal technology executives.
- Helping the firm’s knowledge manager with the ongoing maintenance and review of the firm’s legal taxonomies and providing input to help improve the rules which facilitate automated processes and classification of legal content.
- Keeping up to date with industry developments and new technologies.
- Sharing attendance with the firm’s knowledge manager at vendor user groups and supplier meetings.
- Helping the knowledge manager to evolve and deliver KM projects, including trialling proposed new systems/features and providing feedback and recommendations.
About the candidate
The right candidate will be committed to providing high quality support to our central KM team and will thrive on working closely with the firm’s professional support lawyers, lawyers and business services staff to help drive the delivery of KM projects and programmes. The individual will be personable and quickly able to gain the trust and confidence of the colleagues they work with across the firm. Enthusiasm, accuracy and professionalism must be demonstrated.
Ideally the candidate will have
- At least two to three years’ experience of working in a knowledge management or information services role in a legal, corporate or professional services environment.
- Experience of working with intranet/content management systems and/or knowledge systems.
An undergraduate degree, similar higher education or equivalent experience.
Masters in information science or similar (desired but not essential).
- An organised, meticulous and methodical approach to work and a keen eye for detail.
- An aptitude for using technology and be highly computer literate, including familiarity with MS Office (Word, Excel and PowerPoint), database software and typical office IT systems generally.
Excellent written and oral communication.
- Strong project management and organisational skills.
- Critical thinking and problem solving skills.
- The ability to be self-motivated, disciplined, take a pro-active stance, work flexibly and independently following appropriate instruction or in a team, and take responsibility for the work product delivered.
- Effective interpersonal skills and the ability to interact with people at all levels.
Please note that training will be provided on all systems used.
The job description is not exhaustive and may vary in line with changes in the team’s objectives and firm’s policy.